Instructions

Here you can find instructions for using the parking facility and answers to frequently asked questions.

How do I use the parking facility?

  1. Drive into the parking facility. If you are driving a larger vehicle, make sure that your vehicle does not exceed the maximum height.
  2. at P-Tori: take a parking ticket from the machine at the entrance barrier to open the barrier.
  3. Drive in and find a suitable space.
  4. Take the parking ticket with you.
  5. Pay the parking fee at a payment machine before returning to your car.
  6. After payment, you have 15 minutes to exit the parking facility.
  7. Insert the paid parking ticket into the machine at the exit barrier to open the barrier.
  8. Drive out.

How do I operate in a barrier-free parking facility?

    1. If you have the Moovy app, make sure that camera recognition is enabled so that the charge goes through the app. If camera recognition is not enabled, please pay for your parking at the automatic payment machine before exiting.
    2. If you have the Parkman app, drive into the facility and start the app (you will need your vehicle’s license plate number to start parking).
    3. When you drive out of the area, the app will automatically end your parking session.
    4. If you do not have the Moovy or Parkman app, please pay for your parking at the automatic payment machine before leaving the parking facility. If you have not completed the payment, you can pay it within 48 hours at moovy.fi.
    5. Here you can find the parking terms for barrier-free locations.

 

 

How do I use the payment machine to pay my parking fee?

  1. P-Tori and P-Matka: insert the parking ticket in the machine.
  2. The amount to be paid is displayed on the screen.
  3. Pay with coins and notes or a debit/credit card.
  4. The machine returns your ticket and any change.
  5. Press the receipt button to get a receipt for your payment.

Frequently asked questions

Is parking always subject to a fee?

In all of our parking facilities, the paid parking period starts immediately upon entry, with a minimum charge of 30 minutes.

Can a company or an individual rent a long-term parking space in the parking facility?

Yes, it is possible. Our pricing and instructions for contract parking can be found on each parking facility’s website.

Where can I find the price list for the parking facility?

The price lists can be found on each parking facility’s website.

Can I park for free in parking halls with a disabled parking permit?

No, parking with a disabled permit follows the standard pricing of the parking facility, with no additional discounts. Paid disabled parking spaces are located near stairwells for easy access.

How much time do I have to leave the parking facility after paying?

After payment, you have 15 minutes to exit the parking facility. If this time is exceeded, a new parking session will be created, which must be paid separately.

Can I enter the parking facility with a car and a trailer?

No, vehicle combinations (car + trailer) are not allowed in the parking halls.

I received a parking fine unfairly. What should I do?

I received a parking fine unfairly. What should I do?
For parking fine disputes, please contact Lahti City Parking Enforcement.

Address:
Lahti Service Center, Lahti-Piste
Shopping Center Trio, 2nd floor
Phone: 03 814 2355
Email: pysakointi@lahti.fi

I want to cancel my contract parking agreement. How do I proceed?

The notice period is one full calendar month.

The notice period starts from the last day of the month in which the cancellation request is received.

The contract ends on the last day of the following calendar month.

In Moovy locations, cancellation is done through the Moovy app.

For Toriparkki and Hospital parking, cancellations must be made in writing by sending an email to info@lahdenpysakointi.fi.

Lahden Pysäköinti reserves the right to terminate the contract immediately if the customer repeatedly fails to pay invoices.

Why was my contract terminated?

If a customer fails to pay the contract parking fee despite reminders, Lahden Pysäköinti will terminate the contract at the end of the current billing cycle. Any outstanding debt will be sent to debt collection.

Can I use my Webasto heater inside the parking facility?

No, the use of Webasto heaters is strictly prohibited. Parking facilities have continuous carbon monoxide monitoring, and using the heater could cause toxic gas levels to exceed safety limits.

Lahden Pysäköinti Oy on osa Lahti-konsernia.